Terms & Conditions
Online Terms and Conditions
All purchases made from Konnect2Karen website are subject to our Online Terms and Conditions as below. These terms and conditions may be subject to change without prior notice and at our discretion.
This website is owned and operated by Konnect2Karen and all purchases made through the website will be subject to these terms and conditions.
We strive to offer you the lowest possible postage costs. We offer $8.95 Australia wide as a flat postage fee for 1-2 items and $12.95 for 3-5 items. This does exclude large or bulky items or orders above 6 items. In some instances the shipping becomes very tricky to calculate, for instance with multiple bulky items or for people that are located in remote areas. In these rare instances we will contact you with the correct amount of shipping for these items if they exceed what you have already paid. You will then have the option to proceed or cancel your order.
At Konnect2Karen we use courier or Australia post. Depending on your location we will choose the best most suitable option. Orders are generally dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia.
As a rule it is safest to allow approximately 14 days for delivery. If your item/s haven’t arrived 14 days after purchase, please contact us immediately.
Returns Refund and Exchange Policy
Here at Konnect2Karen we greatly appreciate your purchase and aim for 100% satisfaction. Please contact us immediately should there be any issues on receipt of your order.
- We will only accept refunds & exchanges within 14 days.
- Items will only be exchanged or refunded if they are unopened, unused and in original packaging with labelling intact. A copy of your invoice/receipt must also be included.
- The cost of returning items for exchange or refund is to be paid by the customer.
- In the unlikely event that you have received faulty or damaged goods, we will cover the return postage costs.
- Please make sure that any returns are packaged securely and are posted using an insured & trackable method (such as Registered Post). Konnect2Karen will not be responsible for items going astray in the mail or if they are returned damaged.
- All returns are to be pre-approved by Konnect2Karen Please clearly display your name (as indicated on invoice) on the returning package.
- Konnect2Karen reserves the right to refuse a return if the above conditions are not met.
- Refunds are processed within 7 days of receipt of returned goods and will be made via the same payment method.
- Sale items are not covered by our Returns and Exchange Policy unless deemed faulty.
Your privacy is important to us – we will not disclose any information submitted by you to any third parties. We will only email you if you have agreed and applied to be a VIP newsletter member, or to update you on the progress of your order. Whilst every effort is made to protect your information, the Internet is not always a secure method of transmitting information. Accordingly, Karen McFarlane cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information.